Recommendations

After Conducting a systematic review of Heart Attack, we have seen many of its strengths and weaknesses. Out of our desire to make this business more profitable and advanced; Our team concluded two recommendations to solve two primary problems of the business.

Heart Attack is facing two serious problems

• Lack of engagement with the customer on social media
•  Delay of food serving food

Lack of engagement with the customer on social media:

Business owner understands that effective customer loyalty is a crucial consideration when it comes to business growth. Businesses will serve no. meaning without consumers, which is why it is so necessary to respect the heart-attack that has a serious issue with customer engagement when it comes to relying on the customer on social media websites. The business takes a couple of days to respond to customer inquiries , problems, and complaints 

According to this statistic, 25% of the people expecting to get responded on social media on the same day. Also, the faster the response, the more satisfied the customer.

Proper communication and interaction is a must for any company, whether large or small. Finding opportunities to connect with clients at an intimate level has been quite complicated in years.  

Our solution for Heart Attack is:  

·         Hearing well-trained social media Adman's responsible for responding to customer inquiries, problems, or their complaints.

·         Setting a reasonable data plan package for the business to make communication with customers efficiently and effectively.

Delay of food serving:

Every time we have been in Heart Attack , we have seen a long line as well as a long waitlist of people waiting for their orders. It's not common to see Heat Attack branches with a line that stretches around the block that causes a long waiting list. it takes around 30 to 45 minutes to help the food that makes the customer and less satisfied.

Our Solution: 

We recommend creating a Heart Attack application that can people-order and pay before they go. That will help to speed food delivery and decrease the waiting list as well as increasing customer satisfaction.